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Return Policy
Withdrawal Returns
The Buyer may unjustifiably withdraw from the contract of sale of the product or service within an exclusive period of fourteen (14) calendar days from the receipt of the product, by writing a notification of his request to productsofcrete at info@productsofcrete.com . Without prejudice to the terms of article L. 2251/1994, as the relevant terms and possibilities are listed in more detail as follows:
I. The buyer has the right to return for any reason the product purchased and delivered within 14 days from the date of receipt. A necessary condition for the validity of the withdrawal is that the product has not been used, is in its original packaging and is accompanied by all the necessary documents proving the transaction.
At the same time, to facilitate the process, it is recommended to fill in the electronic form attached here and send it electronically to info@productsofcrete.com
The cost of return is borne exclusively by the withdrawing buyer, except in the case where defects are found in the product, in which case the costs are borne by productsofcrete.
In particular, the conditions governing the return of a product are the following:
a. The product must be returned within 14 days from the date of receipt.
b. The product packaging must be in its original condition.
c. The returned product must not have been used or damaged.
d. Return costs are borne by the customer, unless real defects are found.
e. In the event that the product to be returned is received by tproductsofcrete without prior charge of shipping costs, these costs are deducted from the amount to be returned.
f. The buyer must place in the package all the documents required by law, in order to be able to cancel the specific sale.
In the event that the above conditions are not met, the product will not be received by productsofcrete and will be returned to the sender, at his expense.
II. Upon return of the product and its receipt by the competent service department, productsofcrete undertakes to replace the product with another similar and new one, in case the original has proved to be defective (replacement).
If the new product has a higher price than the returned one, then the buyer has to proceed with a new payment process to pay the difference. However, if the new product has a lower value than the returned one, then productsofcrete credits the buyer with the difference according to the above.
III. In the event that for any reason the replacement of the product (with another same or different) is not the choice of the buyer, the amount of money spent on the canceled purchase may be refunded. The method of its return is determined in consultation with the competent department and includes all the possibilities (deposit in a bank account, credit card or cash).
IV. Both the right to change and the right to return the product refer to the whole of the purchased product and can not be exercised on only a part of it (eg accessories that accompany the product).
V. All products available from the productsofcrete at special discount prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return.
In addition, the possibility of unjustified withdrawal / return excludes products that are made to special order according to the specifications of the consumer or are clearly personalized.
In these cases, the products have a special mark, while their exemption from the right of unjustified return is clearly stated in the specific conditions that frame their disposal. However, the right of return can not be ruled out and the buyer is entitled to return it to productsofcrete in the event that legal or factual defects are found in the delivered product.
In case of cash on delivery, if the buyer does not receive the product sold and returns it to productsofcrete, then the company is entitled to consider it insolvent and not to accept a next request for sale to him.